About Us

Inspiring and creating confident smiles for over 50 years.

Our core values

1. Family

No one is a chart on the wall. When you come into our office, we want you to know you are appreciated, and we will never recommend anything we wouldn’t recommend to our own family members.

2. Journey mindset

Orthodontic treatment takes time, and we want you to know we are with you the entire way. If you have questions or get nervous at any point during the process, we have your back.

3. Efficiency

We understand your time is priceless. That’s why we ensure appointments are appropriately scheduled so you spend the majority of your time with our team, not our waiting room.

START YOUR ORTHO JOURNEY

Meet your doctors

Aron Dellinger, DDS, MSD

Dr. Aron joined Orthodontic Specialty Services in 1998. He first worked alongside his father, Dr. Gene, a wise and treasured orthodontic mentor until his passing in late 2020. Dr. Aron’s commitment to excellence as an orthodontist is proven by his board certification by the American Board of Orthodontics. You can see more of his professional details by clicking here. He loves his family, his OSS team members, and his patients. You and your family will love him and our entire team.

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WATCH A VIDEO FROM DR. ARON

Robert L. Ketcham, DDS

Dr. Ketcham focuses on providing a peaceful solution for patients who seek treatment for TMJ/TMD (temporomandibular disorder) and sleep apnea. He is the only prosthodontic specialist in Northeast Indiana who limits his practice to the non-surgical treatment of TMJ disorders. Dr. Ketcham has been providing extraordinary care to patients since 1972.

Thanks to the combination of knowledge and years of experience, Dr. Ketcham has helped many patients achieve the comfort and result they desire with non-surgical TMD treatment.

You can click here to see more of his professional details.

A team that’s built to serve

The joy we get from working with and helping each other is something you can tangibly feel in our office. Our team is unique, and we strive to make a positive difference in your day.

Alaina
Clinic Tech
Team Member since 2016

Fun Facts

  • What is your #1 bucket list goal? #1 bucket list goal is to go to the Grand Canyon and do like a 3-day hiking/camping trip down in the canyon!
  • Your ortho story: I had braces when I was younger at OSS and the experience was so great that it made me want to go into the dental field! I also have braces now as an adult and it’s nice being able to sympathize with the patients since we are both going through the same thing.

Andria
Financial Coordinator / Financial Team Leader / Insurance
Team Member since 1990

Fun Facts

  • What is your favorite TV show? My favorite TV show is NCIS. Of course, I LOVE the “Gibbs” episodes the best (who doesn’t?!) The jury is still out on the “Parker” replacement. I may have to find a new show!
  • Your ortho story: I had orthodontic treatment in the 80’s as a 13-year-old and finished when I was 17. At my final retainer check appointment, I spoke to the office manager about the possibility of an internship during my senior year at the office. I essentially was “hired” on the spot and with the exception of a 5-month break to “try out” college; I am still here today!

Anne Marie
Front Desk
Team Member since 1988

Fun Facts

  • What movie never gets old for you? Sweet Home Alabama, The Wedding Planner, and Father of the Bride.
  • Your ortho story: I had braces when I first started working at OSS in my 20’s. Over time I stopped wearing my upper retainer and my teeth shifted. I got to a point in my late 40’s that I would not smile showing my teeth. My teammate, Talisha, and I decided that we would do ortho together! I am so glad that I did; I love my smile now!

Annie
Clinic Tech
Team Member since 2019

Fun Facts

  • What is your favorite sport to watch or play? My favorite sport to play is softball, and my favorite sport to watch is either baseball or football (only because I’m in a fantasy football league so it makes it more fun/interesting to watch).
  • What movie never gets old for you? The movie that never gets old is Big Daddy starring Adam Sandler. I like almost all of Adam Sandler’s movies.

Becca
Clinic Tech / Front Desk / Clinic Team Leader
Team Member since 2015

Fun Facts

  • What is your favorite TV show? I LOVE The Office! We have every season on DVD (you never know when Netflix is going to remove your favorite shows). Steve Carell cracks me up, and I love the back and forth between Jim and Dwight!
  • Your ortho story: I had ortho when I was a Junior in high school. I begged my parents for braces because I was embarrassed of my teeth. Even in high school, I loved picking new colors for my braces and looked forward to my appointments. I LOVED my results and the confidence I gained in myself, and now I love helping inspire genuine smiles for our patients.

Becky
Lab Tech
Team Member since 1990

Fun Facts

  • What is your #1 bucket list goal? My bucket list goal is to go sky diving. BUT someone would have to push me out of the plane first. I think I might have a hard time taking the leap on my own!
  • What is your favorite sport to watch or play? I love, LOVE watching my grandkids play sports, (volleyball, softball, baseball, basketball, football, and dance). It makes me so happy and proud!

Dawn
Treatment Coordinator/Clinic Tech/Marketing Team Leader
Team Member since 2007

Fun Facts

  • What’s a random fact about yourself? I love pickles and love to drink pickle juice.
  • What is your #1 bucket list goal? My #1 bucket list is to travel to Ireland to kiss the Blarney Stone, but it may be challenging getting me there! Saying I don’t like to fly is an understatement!

Debbie
Front Desk / Insurance
Team Member since 2021

Fun Facts

  • What is your favorite sport to watch or play? My favorite sport to watch is gymnastics; I am amazed at what the gymnasts can do.
  • What is your #1 bucket list goal? My husband and I want to go hiking in every state.

Dee
Treatment Coordinator / Treatment Coordinator Team Leader
Team Member since 2005

Fun Facts

  • What is your favorite sport to watch or play? Hockey! My son has been playing since he was 4 years old. We have spent many weekends in a hockey rink, and I wouldn’t change it for the world!!
  • What is your favorite book or series? The Nightingale by Kristin Hannah.

Joelle
Sterilization
Team Member since 2017

Fun Facts

  • What is your favorite sport to watch or play? Football. Both of my sons played for their high school and I have to root for my favorite team…Las Vegas Raiders!
  • What movie never gets old for you? ONE of my favorite movies that never gets old is Step Brothers.

Kelly
Clinic Tech / Social Media Coordinator
Team Member since 2004

Fun Facts

  • What is your favorite TV show? I have SO MANY…Friends, Modern Family, Parenthood, Parks and Recreation, New Girl, Pretty Little Liars and X-Files! I stream these shows on repeat!
  • Your ortho story: My ortho story started in middle school in the 90’s, and I was a patient of Dr. Gene’s! My mom knew it was time to see an orthodontist when she received my 5th grade school photos, and I was too embarrassed to smile showing my teeth. Getting braces changed my life! I know how important it is to smile with confidence!

Kristine
Front Desk
Team Member since 2019

Fun Facts

  • What is your #1 bucket list goal? My #1 bucket list goal is to travel to Ireland with my husband. We want to see the countryside views and enjoy a beverage in an Irish pub.
  • What movie never gets old for you? The movie that never gets old and that I can watch on repeat is My Best Friend’s Wedding with Julia Roberts! The scene where they all sing “I Say a Little Prayer” in the restaurant is my favorite!!!!

Lindsey
Front Desk / Clinic Tech
Team Member since 2006

Fun Facts

  • What is your #1 bucket list goal? I want to ride in a gondola in Venice.
  • Your ortho story: I had partial ortho treatment as a junior in high school and got them off for senior pictures. I had full treatment as an adult after I worked here and before I had my kiddos. I religiously wear my retainers!

Lisa
Front Desk
Team Member since 1995

Fun Facts

  • What is your favorite sport to watch or play? One of my favorite sports is college basketball! I love March Madness!
  • What’s a random fact about yourself? I am very social!! My son says I can start a party with anyone on the side of the road!

Lynn
Sterilization
Team Member since 2008

Fun Facts

  • What movie never gets old for you? The best movie ever made is Casablanca. I could watch that every day, because it has every emotion mixed in the right ratio.
  • What is your favorite sport to watch or play? My favorite sport is college basketball. I root for the Hoosiers because my son and daughter have their degrees from there, but any Big Ten team will do.

Madi
Clinic Tech
Team Member since 2021

Fun Facts

  • What movie never gets old for you? Grease!! I loooove musicals and when I was little it was my dream to become a pink lady when I grew up. LOL!
  • Your ortho story: I got braces the summer before my senior year of high school, and I had got them off right after my freshman year of college. I LOVED having braces and that’s part of the reason I chose to work at OSS! I love creating beautiful and genuine smiles!

Maekenzie
Front Desk
Team Member since 2021

Fun Facts

  • What is your #1 bucket list goal? Travel to all 50 states and get a small souvenir from each state that shows what each state is known for.
  • What movie never gets old for you? The Notebook

Mallory
Clinic Tech
Team Member since 2021

Fun Facts

  • What is your favorite TV show? My favorite TV show is New Girl. I’ve re-watched it at least 4 times. LOL!
  • Your ortho story: I got my braces on when I was in the 7th grade. I loved getting out of school once a month to get my colors changed, until I had them for four years! Thankfully, technology has advanced in the years since, and it has shortened the amount of time braces are needed. I wouldn’t change a thing though; I love my smile!

Maria
Clinic Tech
Team Member since 2020

Fun Facts

  • What is your favorite sport to watch or play? I LOVE watching sports! My top three are: football, college basketball, and baseball. My favorite football team is the New Orleans Saints, favorite college basketball team is IU (obviously), and my favorite baseball team is the Dodgers.
  • Your ortho story: I am currently in my second round of braces. I had braces in high school at OSS but “forgot” to wear my retainer. I should have listened to Dr. Aron!

Marissa
Clinic Tech / Administrative Support Manager
Team Member since 2002

Fun Facts

  • What is your #1 bucket list goal? My #1 bucket list goal is to travel to Australia. I have always wanted to go there since I was a little kid.  Not sure why? It just has interested me ever since I watched Crocodile Dundee.
  • What is your favorite sport to watch or play? My favorite sport to watch is whatever is in season. My kids play basketball, baseball, softball, track, football, and volleyball. Whatever they are playing at the current time would be my favorite sport.

Michelle
Clinic Tech / Purchasing Manager
Team Member since 1996

Fun Facts

  • What is your favorite sport to watch or play? Any sport/team that my kids are playing. Over the years I have had the pleasure of watching my son wrestle and play football and my daughter currently plays varsity basketball and softball for her high school team. Go Leo!
  • What’s a random fact about yourself? I’m afraid of heights.

Natalie
Front Desk
Team Member since 2022

Fun Facts

  • What movie never gets old for you? I have so many movies that never get old, but If I were to pick one it would be “Love Actually” at Christmas time.
  • What is your favorite TV show? My favorite TV series is Outlander.

Paula
Secretary / Insurance
Team Member since 2005

Fun Facts

  • What is your #1 bucket list goal? To spend a month in Maui.
  • What movie never gets old for you? You’ve Got Mail is my favorite movie.

Rhonda
Office Manager
Team Member since 2006

Fun Facts

  • What movie never gets old for you? Anytime I find “Pretty Woman” on TV, I will watch it….even if I’m starting in the middle of the movie. There’s just something about Julia Roberts being a “real” Cinderella that draws me in.
  • Your ortho story: I waited until I was well into my 50’s and had worked here for almost 15 years before I decided to do orthodontic treatment. Since it was during the peak of COVID, I wore a mask almost all of the time and very few people realized or remembered that I was in braces.

Robin
Accounts Payable Manager
Team Member since 2003

Fun Facts

  • What is your favorite sport to watch or play? I love to play tennis and compete in several leagues throughout the year.
  • Your ortho story: I never had braces as a child. I married Dr. Aron while he was in dental school, and I was one of the first patients to benefit from his expertise (with some supervision from his dad, Dr. Gene)!

Ronda
Clinic Tech
Team Member since 2019

Fun Facts

  • What movie never gets old for you? Pixar’s UP
  • What is your #1 bucket list goal? I want to visit Hawaii for my bucket list and see the Edmund Fitzgerald wreckage.

Sandi
Clinic Tech
Team Member since 1995

Fun Facts

  • What is your #1 bucket list goal? I’d like to travel to the Holy Land to walk the ground Jesus walked and be in the same water He was baptized in!
  • Your ortho story: I rotated through the OSS office while in college, and I became a patient in 1986. I started working here in 1995 (before Dr. Aron!) so I have effectively spent much of my life connected to OSS!

Susan
Front Desk / TMD Treatment Coordinator / TMD Insurance
Team Member since 2018

Fun Facts

  • What is your #1 bucket list goal? Traveling to Alaska is on my bucket list! Hopefully travel will become easier soon.
  • What is your favorite TV show? My husband and I love watching documentaries about old time mafia/gangsters.

Talisha
Front Desk / Front Desk Team Leader / Purchasing Assistant/ Clinic Tech
Team Member since 1991

Fun Facts

  • What movie never gets old for you? My favorite movie is the Sound of Music. It never gets old, and I have to watch it every time it’s on TV.
  • Your ortho story: I had orthodontic treatment when I was 11-12 years old but as an adult, I was not happy with my smile. So, I decided to get orthodontic treatment again in my 50’s. I cannot tell you how happy I am with my smile, how my bite feels and that I made the decision to have treatment again. I was a much better patient when I was younger than I was in my 50’s, but my co-workers were so patient, kind and gentle during my appointments.

Tami
Treatment Coordinator Assistant / Clinic Tech / Front Desk
Team Member since 1981

Fun Facts

  • What team do you root for on game day? IU or the Colts
  • Your ortho story: I was a patient of Dr. Gene’s when I was a child.  After I started working for OSS,  I wanted to have retreatment due to my open bite. Dr Gene was in the process of inventing the AVC appliance, and fun fact, I became the “model” for the AVC in the article he wrote.

Tina
TMD Clinic Tech
Team Member since 2000

Fun Facts

  • What is your #1 bucket list goal? My bucket list is to travel to Hawaii.
  • What is your favorite TV show? My favorite TV and book series is Outlander. It’s the best!

Whendy
Lab Tech / Lab Team Leader
Team Member since 1991

Fun Facts

  • What is your #1 bucket list goal? To go to Australia. My husband’s brother lives there and the pictures they have sent us are amazing!
  • What team do you root for on game day? The Indianapolis Colts. I fell in love with football when I met my husband and his family. I had never watched the NFL before that!

American Board of Orthodontics Certified

All orthodontists must be licensed to practice; however, board certification is a voluntary achievement that not all orthodontists choose to pursue. In order to become board certified by the ABO, an individual orthodontist is thoroughly interviewed by a highly respected panel of examiners to demonstrate his or her orthodontic knowledge, clinical skills, and judgment.

The ABO certification process signifies a unique achievement: a significant step beyond the two to three years of advanced education required for a dentist to become a specialist in orthodontics. The process requires the orthodontist to demonstrate actual accomplishments in patient care with detailed case reports on the treatment provided for a broad range of patient problems.